Every conversation in your branch holds information no one is seeing today
Cada conversación en tu sucursal contiene información que hoy nadie está viendo.
Cada conversación en tu sucursal contiene información que hoy nadie está viendo.
Speech Analytics turns the audio from in-person and virtual interactions into actionable data: sales opportunities, compliance, quality, and real-time alerts.
Speech Analytics turns the audio from in-person and virtual interactions into actionable data: sales opportunities, compliance, quality, and real-time alerts.
WHAT IT IS
WHAT IT IS
Speech Analytics
Speech Analytics
Speech Analytics
It's the Numia module that automatically analyzes conversations at the service point, in person and virtual, turning them into structured, actionable data.
It's not call recording
It's not transcription
It's intelligence on what's actually happening in every interaction, at scale, without relying on manual review
Integrated journey capture
Speech Analytics activates the moment service begins. Every conversation that happens within the Numia flow gets analyzed.
Speech Analytics activates the moment service begins. Every conversation that happens within the Numia flow gets analyzed.
Automatic alerts and notifications
If the system detects a compliance risk, an expression of dissatisfaction, or a missed opportunity, the supervisor gets an alert while the interaction is still in progress.
If the system detects a compliance risk, an expression of dissatisfaction, or a missed opportunity, the supervisor gets an alert while the interaction is still in progress.
Real-time analysis
The system detects keywords, sentiment, script adherence, and sales opportunities as the conversation happens.
Quality reporting at scale
Instead of randomly reviewing 10 calls a week, the system analyzes 100% of interactions and generates quality reports by agent, by branch, and by inquiry type.
Real-time analysis
The system detects keywords, sentiment, script adherence, and sales opportunities as the conversation happens.
Quality reporting at scale
Instead of randomly reviewing 10 calls a week, the system analyzes 100% of interactions and generates quality reports by agent, by branch, and by inquiry type.
HOW IT WORKS
Integrated journey capture
Speech Analytics activates the moment service begins. Every conversation that happens within the Numia flow gets analyzed.
Real-time analysis
The system detects keywords, sentiment, script adherence, and sales opportunities as the conversation happens.
Automatic alerts and notifications
If the system detects a compliance risk, an expression of dissatisfaction, or a missed opportunity, the supervisor gets an alert while the interaction is still in progress.
Quality reporting at scale
Instead of randomly reviewing 10 calls a week, the system analyzes 100% of interactions and generates quality reports by agent, by branch, and by inquiry type.
Integrated journey capture
Speech Analytics activates the moment service begins. Every conversation that happens within the Numia flow gets analyzed.
Real-time analysis
The system detects keywords, sentiment, script adherence, and sales opportunities as the conversation happens.
Automatic alerts and notifications
If the system detects a compliance risk, an expression of dissatisfaction, or a missed opportunity, the supervisor gets an alert while the interaction is still in progress.
Quality reporting at scale
Instead of randomly reviewing 10 calls a week, the system analyzes 100% of interactions and generates quality reports by agent, by branch, and by inquiry type.
Integrated journey capture
Speech Analytics activates the moment service begins. Every conversation that happens within the Numia flow gets analyzed.
Real-time analysis
The system detects keywords, sentiment, script adherence, and sales opportunities as the conversation happens.
Automatic alerts and notifications
If the system detects a compliance risk, an expression of dissatisfaction, or a missed opportunity, the supervisor gets an alert while the interaction is still in progress.
Quality reporting at scale
Instead of randomly reviewing 10 calls a week, the system analyzes 100% of interactions and generates quality reports by agent, by branch, and by inquiry type.
Integrated journey capture
Speech Analytics activates the moment service begins. Every conversation that happens within the Numia flow gets analyzed.
Real-time analysis
The system detects keywords, sentiment, script adherence, and sales opportunities as the conversation happens.
Automatic alerts and notifications
If the system detects a compliance risk, an expression of dissatisfaction, or a missed opportunity, the supervisor gets an alert while the interaction is still in progress.
Quality reporting at scale
Instead of randomly reviewing 10 calls a week, the system analyzes 100% of interactions and generates quality reports by agent, by branch, and by inquiry type.
HOW IT WORKS
RESULTS
Measure every conversation
Improve every interaction
Measure every conversation
Improve every interaction
Measure every conversation. Improve every interaction.
Systematic identification of sales opportunities
100% quality coverage across interactions
Early detection of compliance risks before they escalate
How many opportunities happened at your physical locations that no one ever recorded?
Speech Analytics finds them all.
ventas@numia.co
How many opportunities happened at your physical locations that no one ever recorded?
Speech Analytics finds them all.
ventas@numia.co
How many opportunities happened at your physical locations that no one ever recorded?
Speech Analytics finds them all.
ventas@numia.co
Soluciones