AI Avatars & Bots: your branch's first contact
AI Avatars & Bots: your branch's first contact
AI Avatars & Bots greets the customer the moment they arrive, validates who they are, understands what they need, and routes them to the right path, without a human having to ask the same three questions every time.
AI Avatars & Bots greets the customer the moment they arrive, validates who they are, understands what they need, and routes them to the right path, without a human having to ask the same three questions every time.
WHAT IT IS
WHAT IT IS
AI Avatars & Bots
This is the Numia module that automates first contact at the service point: it greets the customer, validates their identity, understands the real reason for the visit, and routes them, without the customer having to pull a ticket and wait for someone to ask what the system already knows.
It's not a ticket kiosk
It's not an FAQ chatbot
It's a system that makes real-time routing decisions, with the same orchestration logic as the rest of Numia.
HOW IT WORKS
Check-in with no human intervention
Check-in with no human intervention
As soon as the customer approaches the service point, the system starts the interaction by voice or screen and kicks off the journey without anyone on the team having to get involved.
As soon as the customer approaches the service point, the system starts the interaction by voice or screen and kicks off the journey without anyone on the team having to get involved.
Detecting the real reason for the visit
Detecting the real reason for the visit
It understands whether this is a simple procedure, a complex inquiry, or a sales opportunity, and acts accordingly from the first second.
It understands whether this is a simple procedure, a complex inquiry, or a sales opportunity, and acts accordingly from the first second.
Identity validation in seconds
It cross-checks the customer's data against the CRM or core system in real time. The customer never repeats information the company already has.
Smart routing
Simple cases are resolved on the spot or routed to self-service. Complex cases go straight to an agent, prioritized by customer value and the service point's operational load.
Identity validation in seconds
It cross-checks the customer's data against the CRM or core system in real time. The customer never repeats information the company already has.
Smart routing
Simple cases are resolved on the spot or routed to self-service. Complex cases go straight to an agent, prioritized by customer value and the service point's operational load.
Check-in with no human intervention
As soon as the customer approaches the service point, the system starts the interaction by voice or screen and kicks off the journey without anyone on the team having to get involved.
Detecting the real reason for the visit
It understands whether this is a simple procedure, a complex inquiry, or a sales opportunity, and acts accordingly from the first second.
Identity validation in seconds
It cross-checks the customer's data against the CRM or core system in real time. The customer never repeats information the company already has.
Smart routing
Simple cases are resolved on the spot or routed to self-service. Complex cases go straight to an agent, prioritized by customer value and the service point's operational load.
Check-in with no human intervention
As soon as the customer approaches the service point, the system starts the interaction by voice or screen and kicks off the journey without anyone on the team having to get involved.
Detecting the real reason for the visit
It understands whether this is a simple procedure, a complex inquiry, or a sales opportunity, and acts accordingly from the first second.
Identity validation in seconds
It cross-checks the customer's data against the CRM or core system in real time. The customer never repeats information the company already has.
Smart routing
Simple cases are resolved on the spot or routed to self-service. Complex cases go straight to an agent, prioritized by customer value and the service point's operational load.
Check-in with no human intervention
As soon as the customer approaches the service point, the system starts the interaction by voice or screen and kicks off the journey without anyone on the team having to get involved.
Detecting the real reason for the visit
It understands whether this is a simple procedure, a complex inquiry, or a sales opportunity, and acts accordingly from the first second.
Identity validation in seconds
It cross-checks the customer's data against the CRM or core system in real time. The customer never repeats information the company already has.
Smart routing
Simple cases are resolved on the spot or routed to self-service. Complex cases go straight to an agent, prioritized by customer value and the service point's operational load.
Check-in with no human intervention
As soon as the customer approaches the service point, the system starts the interaction by voice or screen and kicks off the journey without anyone on the team having to get involved.
Detecting the real reason for the visit
It understands whether this is a simple procedure, a complex inquiry, or a sales opportunity, and acts accordingly from the first second.
Identity validation in seconds
It cross-checks the customer's data against the CRM or core system in real time. The customer never repeats information the company already has.
Smart routing
Simple cases are resolved on the spot or routed to self-service. Complex cases go straight to an agent, prioritized by customer value and the service point's operational load.
HOW IT WORKS
RESULTS
RESULTS
Engage your customers
Serve them intelligently
Engage your customers
Serve them intelligently
No-line check-in for procedures that don't need one
Less time from your human team spent on low-value tasks
Every customer reaches the agent already identified, not starting from zero
RESULTS
Personalized, automated first-contact service
ventas@numia.co
Personalized, automated first-contact service
ventas@numia.co
Personalized, automated first-contact service
ventas@numia.co
Soluciones