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AI Workflow Orchestration: automate the in-person journey from start to finish

Connect every point of the in-person journey into an intelligent flow that runs, adapts, and acts on its own.

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WHAT IT IS

AI Workflow Orchestration

This Numia module connects every module on the platform, and the customer's external systems, into service flows that adapt in real time.

It's the engine that makes every interaction on the in-person channel trigger the right actions, at the right moment, without anyone having to decide.

HOW IT WORKS

Visual flow design

El equipo de operaciones diseña los flujos de atención. Se configura una vez y el sistema lo ejecuta en escala.

Integration with external systems

Orchestration connects with the CRM, the banking system, health platforms, and any tool the customer already uses.

Smart conditions at every step

Numia evaluates conditions in real time: the customer's profile, queue volume, the outcome of the previous interaction. The flow adapts without manual intervention.

Automatic post-service actions

When an interaction ends, Numia can automatically trigger a follow-up message, update the CRM, schedule a next appointment, or escalate a case.

Smart conditions at every step

Numia evaluates conditions in real time: the customer's profile, queue volume, the outcome of the previous interaction. The flow adapts without manual intervention.

Automatic post-service actions

When an interaction ends, Numia can automatically trigger a follow-up message, update the CRM, schedule a next appointment, or escalate a case.

AI Agents that run the orchestration

Designing the flow is one part. Running it in real time is another. Numia's AI Agents Package takes on roles that today depend on a physical person, and keeps growing as new agents are added.

Agente de Orquestación

Agente de Monitoreo

Agente de Comunicación

Agente de Orquestación

Entiende los perfiles que circulan por la sucursal y decide, en cada momento, cómo tiene que funcionar el punto de atención.

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Agente de Orquestación

Entiende los perfiles que circulan por la sucursal y decide, en cada momento, cómo tiene que funcionar el punto de atención.

Agente de Monitoreo

Mejora la atención y la experiencia de usuario

Descubre en detalle el rendimiento de tus canales de atención. Analiza y optimiza cada interacción para ofrecer una experiencia más eficiente y satisfactoria a tus clientes.

Agente de Comunicación

Tus clientes podrán conectarse de forma espontánea o programada.

Visual flow design
The operations team designs the service flows. Configure once, and the system runs it at scale.
Smart conditions at every step
Numia evaluates conditions in real time: the customer's profile, queue volume, the outcome of the previous interaction. The flow adapts without manual intervention.
Integration with external systems
Orchestration connects with the CRM, the banking system, health platforms, and any tool the customer already uses.
Automatic post-service actions
When an interaction ends, Numia can automatically trigger a follow-up message, update the CRM, schedule a next appointment, or escalate a case.
Visual flow design
The operations team designs the service flows. Configure once, and the system runs it at scale.
Smart conditions at every step
Numia evaluates conditions in real time: the customer's profile, queue volume, the outcome of the previous interaction. The flow adapts without manual intervention.
Integration with external systems
Orchestration connects with the CRM, the banking system, health platforms, and any tool the customer already uses.
Automatic post-service actions
When an interaction ends, Numia can automatically trigger a follow-up message, update the CRM, schedule a next appointment, or escalate a case.
Visual flow design
The operations team designs the service flows. Configure once, and the system runs it at scale.
Smart conditions at every step
Numia evaluates conditions in real time: the customer's profile, queue volume, the outcome of the previous interaction. The flow adapts without manual intervention.
Integration with external systems
Orchestration connects with the CRM, the banking system, health platforms, and any tool the customer already uses.
Automatic post-service actions
When an interaction ends, Numia can automatically trigger a follow-up message, update the CRM, schedule a next appointment, or escalate a case.
Visual flow design
The operations team designs the service flows. Configure once, and the system runs it at scale.
Smart conditions at every step
Numia evaluates conditions in real time: the customer's profile, queue volume, the outcome of the previous interaction. The flow adapts without manual intervention.
Integration with external systems
Orchestration connects with the CRM, the banking system, health platforms, and any tool the customer already uses.
Automatic post-service actions
When an interaction ends, Numia can automatically trigger a follow-up message, update the CRM, schedule a next appointment, or escalate a case.

HOW IT WORKS

AI Agents that run the orchestration

Designing the flow is one part. Running it in real time is another. Numia's AI Agents Package takes on roles that today depend on a physical person, and keeps growing as new agents are added.

Agente de Orquestación

Entiende los perfiles que circulan por la sucursal y decide, en cada momento, cómo tiene que funcionar el punto de atención.

Agente de Monitoreo

Mejora la atención y la experiencia de usuario

Descubre en detalle el rendimiento de tus canales de atención. Analiza y optimiza cada interacción para ofrecer una experiencia más eficiente y satisfactoria a tus clientes.