Reconocidos por Forrester en el Customer Journey Orchestration Platforms Landscape, Q2 2026
Reconocidos por Forrester en el Customer Journey Orchestration Platforms Landscape, Q2 2026
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MANAGEMENT SOFTWARE
The Intelligent Orchestrator of the Physical World
The Intelligent Orchestrator of the Physical World
Numia turns what happens at your physical touchpoints into real-time decisions, actions, and experiences
The physical world is the blind spot
The physical world is the blind spot
in your AI strategy
in your AI strategy
Companies optimize every digital interaction. But the moment a customer walks into a physical location, visibility and the ability to act disappear
Rigid processes
Static rules that don't adapt to real demand, leaving up to 25% of commercial opportunities on the table.
Fragmented data
40% of staff time goes to low-value tasks, with no visibility into what's actually happening at the counter.
Missed opportunities
30% of cross-sell opportunities go undetected due to lack of real-time context.
Rigid processes
Static rules that don't adapt to real demand, leaving up to 25% of commercial opportunities on the table.
Fragmented data
40% of staff time goes to low-value tasks, with no visibility into what's actually happening at the counter.
Oportunidades perdidas
30% of cross-sell opportunities go undetected due to lack of real-time context.
THE NUMIA FORMULA
Three layers, one platform
Three layers, one platform
Connecting the physical and digital worlds into a single intelligent operation
Unified Experience
Eliminates silos. A customer who started digitally gets a coherent, prioritized experience the moment they walk in.
Agentic Orchestration
AI Agents don't just suggest, they act: reassigning resources, triggering dynamic promotions, and adjusting wait-time flow in real time.
AI-Ready Data
Turns what happens in the physical world (traffic, voice, interactions) into strategic assets. No more guesswork, just real-time data.
Unified Experience
Eliminates silos. A customer who started digitally gets a coherent, prioritized experience the moment they walk in
Agentic Orchestration
AI Agents don't just suggest, they act: reassigning resources, triggering dynamic promotions, and adjusting wait-time flow in real time
AI-Ready Data
Turns what happens in the physical world (traffic, voice, interactions) into strategic assets. No more guesswork, just real-time data
Unified Experience
Eliminates silos. A customer who started digitally gets a coherent, prioritized experience the moment they walk in
Agentic Orchestration
AI Agents don't just suggest, they act: reassigning resources, triggering dynamic promotions, and adjusting wait-time flow in real time
AI-Ready Data
Turns what happens in the physical world (traffic, voice, interactions) into strategic assets. No more guesswork, just real-time data
Unified Experience
Eliminates silos. A customer who started digitally gets a coherent, prioritized experience the moment they walk in
Agentic Orchestration
AI Agents don't just suggest, they act: reassigning resources, triggering dynamic promotions, and adjusting wait-time flow in real time
AI-Ready Data
Turns what happens in the physical world (traffic, voice, interactions) into strategic assets. No more guesswork, just real-time data
Unified Experience
Eliminates silos. A customer who started digitally gets a coherent, prioritized experience the moment they walk in
Agentic Orchestration
AI Agents don't just suggest, they act: reassigning resources, triggering dynamic promotions, and adjusting wait-time flow in real time
AI-Ready Data
Turns what happens in the physical world (traffic, voice, interactions) into strategic assets. No more guesswork, just real-time data
Unified Experience
Eliminates silos. A customer who started digitally gets a coherent, prioritized experience the moment they walk in
Agentic Orchestration
AI Agents don't just suggest, they act: reassigning resources, triggering dynamic promotions, and adjusting wait-time flow in real time
AI-Ready Data
Turns what happens in the physical world (traffic, voice, interactions) into strategic assets. No more guesswork, just real-time data
Unified Experience
Eliminates silos. A customer who started digitally gets a coherent, prioritized experience the moment they walk in
Agentic Orchestration
AI Agents don't just suggest, they act: reassigning resources, triggering dynamic promotions, and adjusting wait-time flow in real time
AI-Ready Data
Turns what happens in the physical world (traffic, voice, interactions) into strategic assets. No more guesswork, just real-time data
Unified Experience
Eliminates silos. A customer who started digitally gets a coherent, prioritized experience the moment they walk in
Agentic Orchestration
AI Agents don't just suggest, they act: reassigning resources, triggering dynamic promotions, and adjusting wait-time flow in real time
AI-Ready Data
Turns what happens in the physical world (traffic, voice, interactions) into strategic assets. No more guesswork, just real-time data
Unified Experience
Eliminates silos. A customer who started digitally gets a coherent, prioritized experience the moment they walk in
Agentic Orchestration
AI Agents don't just suggest, they act: reassigning resources, triggering dynamic promotions, and adjusting wait-time flow in real time
AI-Ready Data
Turns what happens in the physical world (traffic, voice, interactions) into strategic assets. No more guesswork, just real-time data
The ability to act in the physical world with digital-level agility
The ability to act in the physical world with digital-level agility
The ability to act in the physical world with digital-level agility
Turns visits into new customers
Turns visits into new customers
Turns visits into new customers
Doubles operational capacity with AI Agents
Doubles operational capacity with AI Agents
Doubles operational capacity with AI Agents
Turns conversations into structured data
Turns conversations into structured data
Turns conversations into structured data
Monitors traffic and dynamically optimizes staffing
Monitors traffic and dynamically optimizes staffing
Monitors traffic and dynamically optimizes staffing
Value verticals
Orchestrating the future of physical experience across Banking, Retail, and Health
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Numia Finance
Numia maximizes the profitability of your physical network. We identify high-value customers and optimize your operational capacity
Numia Finance
Numia maximizes the profitability of your physical network. We identify high-value customers and optimize your operational capacity
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Numia Retail
Numia uses AI to capture what happens in your store, conversations, flows, intent, and turns it into more sales and greater efficiency
Numia Retail
Numia uses AI to capture what happens in your store, conversations, flows, intent, and turns it into more sales and greater efficiency
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Numia Health
Numia orchestrates the patient journey. We cut wait times and automate administrative check-in
Numia Health
Numia orchestrates the patient journey. We cut wait times and automate administrative check-in
Numia Retail
Numia uses AI to capture what happens in your store, conversations, flows, intent, and turns it into more sales and greater efficiency
Numia, reconocida por Forrester entre los proveedores de Customer Journey Orchestration.
CUSTOMER STORIES
Leading companies trust Numia
"Las atenciones comerciales aumentaron un 8% sobre el año anterior, mientras las transacciones operativas de caja disminuyeron un 13%. Las sucursales son hoy generadoras de valor
Andrea Illescas,
Responsable Modelo de Atención, Red de Sucursales Banco Macro
"Las atenciones comerciales aumentaron un 8% sobre el año anterior, mientras las transacciones operativas de caja disminuyeron un 13%. Las sucursales son hoy generadoras de valor
Andrea Illescas,
Responsable Modelo de Atención, Red de Sucursales Banco Macro
"Las atenciones comerciales aumentaron un 8% sobre el año anterior, mientras las transacciones operativas de caja disminuyeron un 13%. Las sucursales son hoy generadoras de valor
Andrea Illescas,
Responsable Modelo de Atención, Red de Sucursales Banco Macro
Numia, reconocida entre los proveedores de Customer Journey Orchestration.
Numia, reconocida entre los proveedores de Customer Journey Orchestration.
EL CAMINO A LA SUCURSAL INTELIGENTE
Numia en acción
Manage
El sistema que ordena cada visita en un solo flujo simple.
Organiza la atención sin fricción. Filas, turnos y citas online conectados en un mismo panel operativo, listo para operar desde el primer día. Sin configuraciones complejas, todo en un solo lugar.
Gestión de filas y turnos activos
Fila virtual sin esperas físicas
Cartelería digital lista para cada sucursal
-35%
en costos operativos
Optimize
Transform
Manage
Optimize
Transform
El sistema que ordena cada visita en un solo flujo simple.
Organiza la atención sin fricción. Filas, turnos y citas online conectados en un mismo panel operativo, listo para operar desde el primer día. Sin configuraciones complejas, todo en un solo lugar.
Gestión de filas y turnos activos
Fila virtual sin esperas físicas
Cartelería digital lista para cada sucursal
-35%
tiempos
de espera
Manage
Optimize
Transform
Los puntos físicos hablan
Los puntos físicos hablan
90
90
%
Intervención humana en consultas
78
78
%
De operativos vendieron productos
15
15
%
Efectividad comercial
25
25
%
Atención por ejecutivo
Los puntos físicos hablan
Partners
+
clientes
+
Países Latam
+
Partners
+
clientes
+
Países Latam
+
Países Latam
+
clientes
+
Partners
+
Partners
+
clientes
+
Países Latam
+
Partners
+
clientes
+
Países Latam
+
Planes y soluciones a escala
Planes y soluciones
a escala
Manage
Ordenar y agilizar el tráfico de tus sucursales
Funcionalidades:
Gestión de filas y turnos
Citas
Fila Virtual
Cartelería Digital
Optimize
Optimizar el flujo de tus sucursales con procesos variados
Todas las de Manage más:
Speech Analytics
Encuestas
Agentes de IA (Copiloto/Soporte)
Puesto Omnicanal (Videollamada y Chat)
Transform
Transformar con IA en un sistema vivo que identifica oportunidades y orquesta journeys alineados a objetivos de negocio
Workforce Management
Speech Analytics (Full)
Avatars
Orquestación de Workflows con IA
Todas las de Optimize más:
¿Quieres ver cómo funciona en tu empresa?
Agenda una Demo
ventas@numia.co
¿Quieres ver cómo funciona en tu empresa?
Agenda una Demo
ventas@numia.co
¿Quieres ver cómo funciona en tu empresa?
Agenda una Demo
ventas@numia.co
Soluciones
Soluciones
Planes y soluciones
a escala
Manage
Ordenar y agilizar el tráfico de tus sucursales
Features:
Queue Management
Appointments
Virtual Queue
Optimize
Optimizar el flujo de tus sucursales con procesos variados
Todas las de Manage más:
Speech Analytics
Reglas de lógica avanzada
AI copilot (Worker & Admin)
CRM integration
Transform
Transformar con IA en un sistema vivo que identifica oportunidades y orquesta journeys alineados a objetivos de negocio
Todas las de Optimize más:
AI workflows (full)
Speech Analytics (full)
Workforce Management
Smart signage
Virtual Branch
Países Latam
+
clientes
+
Partners
+
Partners
+
clientes
+
Países Latam
+
Partners
+
clientes
+
Países Latam
+
Países Latam
+
clientes
+
Partners
+
Partners
+
clientes
+
Países Latam
+
Partners
+
clientes
+
Países Latam