Reconocidos por Forrester en el Customer Journey Orchestration Platforms Landscape, Q2 2026
Reconocidos por Forrester en el Customer Journey Orchestration Platforms Landscape, Q2 2026
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MANAGEMENT SOFTWARE
The Intelligent Orchestrator of the Physical World
The Intelligent Orchestrator of the Physical World
Numia turns what happens at your physical touchpoints into real-time decisions, actions, and experiences
The physical world is the blind spot
The physical world is the blind spot
in your AI strategy
in your AI strategy
Companies optimize every digital interaction. But the moment a customer walks into a physical location, visibility and the ability to act disappear
Rigid processes
Static rules that don't adapt to real demand, leaving up to 25% of commercial opportunities on the table.
Fragmented data
40% of staff time goes to low-value tasks, with no visibility into what's actually happening at the counter.
Missed opportunities
30% of cross-sell opportunities go undetected due to lack of real-time context.
Rigid processes
Static rules that don't adapt to real demand, leaving up to 25% of commercial opportunities on the table.
Fragmented data
40% of staff time goes to low-value tasks, with no visibility into what's actually happening at the counter.
Missed opportunities
30% of cross-sell opportunities go undetected due to lack of real-time context.
THE NUMIA FORMULA
Three layers, one platform
Three layers, one platform
Connecting the physical and digital worlds into a single intelligent operation
Unified Experience
Eliminates silos. A customer who started digitally gets a coherent, prioritized experience the moment they walk in.
Agentic Orchestration
AI Agents don't just suggest, they act: reassigning resources, triggering dynamic promotions, and adjusting wait-time flow in real time.
AI-Ready Data
Turns what happens in the physical world (traffic, voice, interactions) into strategic assets. No more guesswork, just real-time data.
Unified Experience
Eliminates silos. A customer who started digitally gets a coherent, prioritized experience the moment they walk in
Agentic Orchestration
AI Agents don't just suggest, they act: reassigning resources, triggering dynamic promotions, and adjusting wait-time flow in real time
AI-Ready Data
Turns what happens in the physical world (traffic, voice, interactions) into strategic assets. No more guesswork, just real-time data
Unified Experience
Eliminates silos. A customer who started digitally gets a coherent, prioritized experience the moment they walk in
Agentic Orchestration
AI Agents don't just suggest, they act: reassigning resources, triggering dynamic promotions, and adjusting wait-time flow in real time
AI-Ready Data
Turns what happens in the physical world (traffic, voice, interactions) into strategic assets. No more guesswork, just real-time data
Unified Experience
Eliminates silos. A customer who started digitally gets a coherent, prioritized experience the moment they walk in
Agentic Orchestration
AI Agents don't just suggest, they act: reassigning resources, triggering dynamic promotions, and adjusting wait-time flow in real time
AI-Ready Data
Turns what happens in the physical world (traffic, voice, interactions) into strategic assets. No more guesswork, just real-time data
Unified Experience
Eliminates silos. A customer who started digitally gets a coherent, prioritized experience the moment they walk in
Agentic Orchestration
AI Agents don't just suggest, they act: reassigning resources, triggering dynamic promotions, and adjusting wait-time flow in real time
AI-Ready Data
Turns what happens in the physical world (traffic, voice, interactions) into strategic assets. No more guesswork, just real-time data
Unified Experience
Eliminates silos. A customer who started digitally gets a coherent, prioritized experience the moment they walk in
Agentic Orchestration
AI Agents don't just suggest, they act: reassigning resources, triggering dynamic promotions, and adjusting wait-time flow in real time
AI-Ready Data
Turns what happens in the physical world (traffic, voice, interactions) into strategic assets. No more guesswork, just real-time data
Unified Experience
Eliminates silos. A customer who started digitally gets a coherent, prioritized experience the moment they walk in
Agentic Orchestration
AI Agents don't just suggest, they act: reassigning resources, triggering dynamic promotions, and adjusting wait-time flow in real time
AI-Ready Data
Turns what happens in the physical world (traffic, voice, interactions) into strategic assets. No more guesswork, just real-time data
Unified Experience
Eliminates silos. A customer who started digitally gets a coherent, prioritized experience the moment they walk in
Agentic Orchestration
AI Agents don't just suggest, they act: reassigning resources, triggering dynamic promotions, and adjusting wait-time flow in real time
AI-Ready Data
Turns what happens in the physical world (traffic, voice, interactions) into strategic assets. No more guesswork, just real-time data
Unified Experience
Eliminates silos. A customer who started digitally gets a coherent, prioritized experience the moment they walk in
Agentic Orchestration
AI Agents don't just suggest, they act: reassigning resources, triggering dynamic promotions, and adjusting wait-time flow in real time
AI-Ready Data
Turns what happens in the physical world (traffic, voice, interactions) into strategic assets. No more guesswork, just real-time data
The ability to act in the physical world with digital-level agility
The ability to act in the physical world with digital-level agility
The ability to act in the physical world with digital-level agility
Turns visits into new customers
Turns visits into new customers
Turns visits into new customers
Doubles operational capacity with AI Agents
Doubles operational capacity with AI Agents
Doubles operational capacity with AI Agents
Turns conversations into structured data
Turns conversations into structured data
Turns conversations into structured data
Monitors traffic and dynamically optimizes staffing
Monitors traffic and dynamically optimizes staffing
Monitors traffic and dynamically optimizes staffing
Value verticals
Orchestrating the future of physical experience across Banking, Retail, and Health
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Numia Finance
Numia maximizes the profitability of your physical network. We identify high-value customers and optimize your operational capacity
Numia Finance
Numia maximizes the profitability of your physical network. We identify high-value customers and optimize your operational capacity
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Numia Retail
Numia uses AI to capture what happens in your store, conversations, flows, intent, and turns it into more sales and greater efficiency
Numia Retail
Numia uses AI to capture what happens in your store, conversations, flows, intent, and turns it into more sales and greater efficiency
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Numia Health
Numia orchestrates the patient journey. We cut wait times and automate administrative check-in
Numia Health
Numia orchestrates the patient journey. We cut wait times and automate administrative check-in
Numia Retail
Numia uses AI to capture what happens in your store, conversations, flows, intent, and turns it into more sales and greater efficiency
Numia, recognized by Forrester among Customer Journey Orchestration providers.
CUSTOMER STORIES
Leading companies trust Numia
"Commercial interactions grew 8% year over year, while operational cash transactions dropped 13%. Branches are now generating value."
Andrea Illescas,
Head of Service Model
"Commercial interactions grew 8% year over year, while operational cash transactions dropped 13%. Branches are now generating value."
Andrea Illescas,
Head of Service Model
"Commercial interactions grew 8% year over year, while operational cash transactions dropped 13%. Branches are now generating value."
Andrea Illescas,
Head of Service Model
Numia, recognized by Forrester among Customer Journey Orchestration providers.
Numia, recognized by Forrester among Customer Journey Orchestration providers.
THE PATH TO THE INTELLIGENT BRANCH
THE PATH TO THE INTELLIGENT BRANCH
Numia in action
Manage
El sistema que ordena cada visita en un solo flujo simple.
Organiza la atención sin fricción. Filas, turnos y citas online conectados en un mismo panel operativo, listo para operar desde el primer día. Sin configuraciones complejas, todo en un solo lugar.
Gestión de filas y turnos activos
Fila virtual sin esperas físicas
Cartelería digital lista para cada sucursal
-35%
en costos operativos
Optimize
Transform
Manage
Optimize
Transform
The system that organizes every visit into one simple flow
Organize service without friction. Queues, appointments, and online bookings connected in a single operating panel, ready to run from day one. No complex setup, everything in one place.
Active queue and appointment management
Virtual queue, no physical waiting
Digital signage ready for every branch
-35%
wait
times
Manage
Optimize
Transform
Physical touchpoints, talking
Physical touchpoints, talking
90
90
%
reduction in human intervention on queries
78
78
%
of staff sold a product
15
15
%
commercial effectiveness
25
25
%
service load per staff member
Physical touchpoints, talking
Partners
+
clients
+
LATAM countries
+
Partners
+
clients
+
LATAM countries
+
LATAM countries
+
clients
+
Partners
+
Partners
+
clients
+
LATAM countries
+
Partners
+
clients
+
LATAM countries
+
Plans and solutions at scale
Manage
Organize and speed up branch traffic
Features:
Queue Management
Appointments
Virtual Queue
Smart Signage
Optimize
Optimize branch flow across varied processes.
Everything in Manage, plus:
Speech Analytics
Surveys
AI Agents (Worker & Admin)
Omnichannel Station (Video Call & Chat
Transform
Transform with AI into a living system that spots opportunities and orchestrates journeys aligned to business goals
Workforce Management
Speech Analytics (Full)
Avatars
AI Workflow Orchestration
Everything in Optimize, plus:
Want to see how it works for your company?
Book a demo
ventas@numia.co
Want to see how it works for your company?
Book a demo
ventas@numia.co
¿Quieres ver cómo funciona en tu empresa?
Agenda una Demo
ventas@numia.co
Plans and solutions at scale
Manage
Organize and speed up branch traffic.
Features:
Queue Management
Appointments
Virtual Queue
Smart Signage
Optimize
Optimize branch flow across varied processes.
Everything in Manage, plus:
Speech Analytics
Surveys
AI copilot (Worker & Admin)
Omnichannel Station (Video Call & Chat
Transform
Transform with AI into a living system that spots opportunities and orchestrates journeys aligned to business goals
Everything in Optimize, plus:
Speech Analytics (full)
Workforce Management
Avatars
AI Workflow Orchestration
Países Latam
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clientes
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Partners
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Partners
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clientes
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Países Latam
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Partners
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clientes
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Países Latam
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Países Latam
+
clientes
+
Partners
+
Partners
+
clientes
+
Países Latam
+
Partners
+
clientes
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Países Latam